Guest Services

If your question is not answered below, please call 604-253-2311 or email info@pne.ca

For ticketing-related questions, please call TicketOps at 1-888-236-2947 or email help@ticketops.ca.

 

Frequently Asked Questions

Do you need to purchase a regular admission ride pass if purchasing a Rapid Pass?

No, a Rapid Pass will give the bearer the same access as a regular admission ride pass including gate admission, access to 20 rides, the Monsters of Schlock show, but in addition, card holders will receive admission to the Rapid Pass line once per house and once per ride (The Beast, Wooden Roller Coaster, Music Express, Atmosfear and Hellevator) on their visit.

Can a Rapid Pass Card be used over several visits?

No, Rapid Pass cards can only be used for the night purchased, once per house and one per ride on five select rides (Atmosfear, The Beast, Wooden Roller Coaster, Music Express and Hellevator).

Are there restrictions how many times I can use my Rapid Pass?

Yes, the Rapid Pass card can only be used once per haunted house and once per ride on five select rides and only on the date the card was purchased for.

Are costumes allowed at Fright Nights?

Costumes and Face Paint of any kind are prohibited.

Do you have wheelchair accessible washrooms on site at Fright Nights?

Yes, accessible washrooms are provided at the north end of the midway games line location only. See map.

Do you have universal/single user washrooms on site at Fright Nights?

Yes, this washroom is located southwest of the Enterprise ride / across from the Fear haunted house. See map.

Is there a smoking area at Fright Nights?

Fright Nights is a smoke-free environment, however, smoking is permitted only in the designated smoking area located across from the Hellevator.

Is there a baby change station?

Restrooms with baby change tables are located at the west side of Triple O’s restaurant and the north end of the midway games line near Scoops. Note: this event is not recommended for children under the age of 13.

Where are the locations of the cash machines?

ATMs are located next to guest services at the main entrance of Fright Nights and at Pizza Pizza.

How do I find something that I've lost at Fright Nights?

The best way to find an item lost at the Fright Nights is to visit Lost & Found, which is located at Guest Services. If you are not able to visit Lost & Found in person, you can call the Lost & Found Hotline at 604-251-7717 or email lostandfound@pne.ca.

Are cameras allowed at Fright Nights?

Cameras and/or video cameras are permitted in open spaces except for professional cameras and cameras with detachable lenses. The use of selfie sticks is not permitted in the park and are prohibited from use on all rides. NOTE: Cameras and/or video cameras are not permitted on rides or inside attractions.

Is outside food or beverage allowed into Fright Nights?

No outside food or beverage is permitted.

Do you allow pets into Fright Nights?

Animals are not allowed inside Fright Nights with the exception of registered service animals for guests with disabilities.

Do you accept credit cards and INTERAC at Fright Nights?

Credit Cards (including Visa, MasterCard, American Express) and INTERAC are accepted for admission and at most shops and food and beverage outlets

Do you offer group discounts?

Discounted Group Rates are available for groups of 20 or more. Call Fright Nights Group Sales at 604-252-3663 for information or visit our Group Sales section.

What is the best way to dress for an evening at Fright Nights?

Fright Nights is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the Fright Nights.

It is an important part of the Fright Nights experience that the Parks are family-friendly. In that spirit, we ask you to use your discretion and common sense regarding your attire in Fright Nights. Attire that is not appropriate for Fright Nights (and which may result in refusal of admittance) includes, but is not limited to: Clothing generally considered offensive. Clothing with inappropriate words, phrases and/or graphics. For your safety, shirts and shoes must be worn at all times, including entering and leaving Fright Nights.

Are in-and-outs allowed during Fright Nights?

In-and-out privileges are not available for Fright Nights.

What ride and/or attraction restrictions are there at Fright Nights?

All Rides and/or Attractions have height restrictions to ensure Guest Safety. Typical safety restrictions include height restrictions, health and safety advisories and accessibility guidelines. These restrictions and advisories are listed at individual rides and/or attractions or are available at Guest Services.

What items are available for rental at Fright Nights?

Locker, stroller and wheelchair rentals are available at Guest Services and are available on a first come first serve basis.

If I get separated from my group, can an announcement be made?

Fright Nights does not offer in-park paging. Please be sure to have a specific meeting place for your group. Guests may leave messages for one another at Guest Services.

If a child becomes separated from your group contact the nearest Fright Nights staff member, security officer or visit Guest Services for immediate assistance. NOTE: The PNE/Fright Nights has also developed a Lost Child Tagging Program to facilitate the location and reuniting of lost ones. Please register your child with Guest Services upon arrival.

Are public telephones available at Fright Nights?

Yes, a courtesy phone is available just inside the entrance of Fright Nights and at Guest Services.

What does "weather permitting" mean?

To ensure the safety of our guests during inclement weather such as high winds, rain or lightening in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. Fright Nights does not issue rain cheques or refunds for ride or park closures.

Where can I receive discounts for Fright Nights admission?

Discounted Fright Nights admission can be purchased online under “Buy Tickets”. They can also be purchased or at Lower Mainland 7-Eleven stores starting October 3.

What rides/attractions are currently not operating?

To provide Fright Nights guests, with the highest quality experience, attraction maintenance is occasionally necessary. The Flume will not be operational during Fright Nights. The Flume is not included in the total number of rides available with a FrightPass. Please contact Guest Services at 604-252-3620 for operational updates.

When is the best time to visit Fright Nights?

Historically, weekends are the busiest times at Fright Nights. If you have flexibility in your plans please consider visiting us on a weekday, when access to rides and/or attractions will likely be quicker. On Fridays and Saturdays, we recommend that you arrive early to maximize your frightening experience as these nights can be the busiest and may sellout.

What is included with Fright Nights / Fright Pass Admission?

Fright Nights’ one-price admission plan includes unlimited access to 8 haunted houses, 20 rides (additional charge for Revelation), and the Monsters of Schlock show.

What personal items are subject to inspection upon entrance to Fright Nights?

As you approach the Guest screening tents, please be prepared for inspection of your personal items, including:

  • Bags (e.g., purses, brief cases, tote bags, diaper bags, camera bags, backpacks, merchandise bags)
  • All bags must be carried in the Park and cannot be pulled or pushed on rollers. Luggage that cannot be carried in hand must be stowed in lockers. Please note that lockers have limited availability.
  • Waist packs (i.e., fanny packs). Please remove for inspection prior to the Guest screening table.
  • Coats and jackets
  • Packages (e.g., sealed and unsealed boxes, wrapped gifts)
  • Strollers (underneath strollers)
  • Wheelchairs/ECVs
  • Coolers/lunch boxes
  • Canes and shoes

*Children under 12 are not subject to a search

What am I not allowed to bring into Fright Nights?

Fright Nights management asks for your understanding and cooperation in ensuring the continued safety of guests and staff. Fright Nights reserves the right to inspect bags and purses upon request. We recommend that you secure all unnecessary valuables in the trunk of your vehicle or store articles in Fright Nights lockers which are located upon entry to Fright Nights.

The following items are not permitted on Fright Nights grounds:

  • Pets (Service Animals are permitted with documentation, and must be wearing an identifying assistive-companion vest, service animal)
  • Wagons, skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway Human Transporters
  • Strollers larger than 36″ x 52″ (which mirrors the rental stroller sizes)
  • Suitcases, backpacks or similar bags with wheels
  • Any trailer-like object that is pushed or towed by an ECV, wheelchair or stroller
  • Note: Guests are not permitted to pull items behind them. Any item that requires a Guest to pull it behind him, including a stroller, is not permitted into the park.
  • Coolers larger than six-pack sized are not permitted into the park.
  • Alcoholic beverages and any illegal substances, including recreational marijuana
  • Folding chairs, with the exception of cane-chair and seat-walker mobility aids
  • Glass containers, with the exception of baby food containers, medicine or small perfume bottles (under 4 oz)
  • Water pistols, toy guns and replica weapons
  • Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees)
  • Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and nun-chucks, stars and other martial arts equipment)
  • Self-defense equipment (pepper spray, mace, stun guns)
  • Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
  • Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns)
  • Miscellaneous other items (tools, selfie sticks, fire extinguishers, musical instruments, megaphones, pots and pans)
  • Professional cameras and recording equipment. (Reporters must make prior arrangements with PNE Media Relations.) Folding tripod stands that can fit inside a standard backpack are permitted.
  • Large umbrellas (Regular-sized umbrellas are permitted)
How can I get to Fright Nights?

We encourage you to use alternate forms of transportation.

By Transit:

The entrance to Fright Nights is located on Hastings Street at Windermere Street, with-in walking distance of several bus stops.  For more information about getting to Fright Nights via transit, including fares and schedules, please visit www.translink.bc.ca or call 604-953-3333.

By Bicycle:

There are bicycle racks located outside the Fright Nights main gate well as the corner of Hastings & Renfrew.

Walking:

If walking to Fright Nights, as a courtesy to local residents, please enter and exit the grounds quietly and refrain from leaving litter in the streets.

By Vehicle:

If you choose to drive we encourage you to park in one of the PNE’s secure, well-lit lots. Lots are located at the corner of Windermere and Hastings across from the entrance to Fright Nights. Additional parking is available at gate 9 located off Bridgeway Street. Parking costs $15.00; We accept cash, credit and debit for parking payment. Click here for directions to the PNE.

 

Is there anything else I should know?

Fright Nights is not recommended for children 12 & under, guest 65 and older, guests with sensitivity to strobe lighting, guests with high blood pressure and pregnant women.

No guest costumes, painted faces or event re-entry will be allowed.

What is there to eat at Fright Nights?

We have a variety of many locations to choose from as follows; note not all locations will be available every evening.

Triple O’s Restaurant

The legendary taste of a White Spot burger is located steps away from the main gate of Playland! Triple O’s features mouth-watering made-to-order burger combos using high quality, fresh ingredients, served fast and with a smile! Don’t miss out on tasting Triple O’s Legendary Burger, rated by Globe and Mail newspaper as one of the 125 Best Things in Canada!

Tacos & Totchos

New to Playland in 2018, Tacos & Totchos offers three different meat options on hard or soft tacos, as well as “totchos” – nacho toppings on tater tots! Located west of the Hellevator.

Pizza Pizza

Tantalize your taste buds with mouth watering pizza choices, chicken and other tasty snacks. Located along Playland’s games line, Pizza Pizza is the perfect place to grab a meal, sit back and take in the midway magic!

Fundunkers Donut Shop

Fundunkers is home of the famous PNE Mini Donut! Savor the sweet taste of cinnamon and sugar-covered mini donuts along with a tasty assortment of specialty coffee blends. Mini donuts are a must have at Playland!

What the Fudge

Let your nose guide you right to What the Fudge, located south of the Hell’s Gate ride, in the heart of Playland! Bite into a delicious fudge apple, dipped fresh right in front of your eyes, or choose from over a dozen different flavors of fudge to enjoy! Take home a box of goodies for the entire family!Beavertails

Sugary sweet fried dough rolled thin and covered in cinnamon and sugar or your choice of other tasty toppings!

Candy Shoppe

Coke bottles, hot lips, marshmallow frogs, jawbreakers and more! Fill up your bag with your favourite candy, or create a rainbow of powdered sugar with our sugar dispenser. Also in the Candy Shoppe, you can try hundreds of different pop flavours and combination with Coke-Freestyle. Located at the north side of the games line across from the Corkscrew.

What is your Cannabis Policy?

1. What is the PNE’s official policy on smoking recreational cannabis in the public park areas at Hastings Park?

Hastings Park/PNE is a non-smoking open space and in alignment with city wide public parks, guests are not permitted to smoke or vape tobacco or cannabis products while visiting our open park spaces.

2. What is the PNE’s official policy on guest use of recreational cannabis at events held at the PNE?

“Guests are not permitted to bring into PNE events, any substances that cause intoxication or impairment, including alcohol and cannabis. The only exceptions are with prescribed medication.”

3. What is the PNE’s official policy on medical cannabis for guests at the PNE?

“If a guest has legitimate medical documentation for their cannabis, the PNE acknowledges the guests right to possess and use medical cannabis and will allow entry. If the guest is also in possession of smoking paraphernalia such as rolling papers, pipe, and/or vaporizer they must be informed that smoking cannabis is prohibited in any public spaces at Hastings Park and within all PNE events. The guest will not be asked to dispose of medical cannabis before being allowed entrance into our site.

Guests may only use medical cannabis in the form of oils and capsules on our site.

While “in-and-outs” are generally prohibited for most events, where a guest requests an accommodation to leave a PNE event for the purposes of using medical cannabis and return, the appropriate Event Manager, Duty Manager or Public Safety Manager will make the necessary arrangements. The guest must have verifiable Health Canada documentation in order to have an “in-and-out” arrangement authorized. Compassion club and dispensary cards will not be considered acceptable medical documentation.”

4. What is considered “legitimate” documentation for medical cannabis?

“Proof that the cannabis is for medical purposes will either be:

  1. On the label on the packaging of the cannabis.
  2. On a separate document that would have accompanied the person’s shipment of cannabisfrom the licensed producer.

FAQ’s on Cannabis at the PNE – October 15th, 2018

3. On a document that proves the individual is registered with Health Canada to produce a limited amount of cannabis for their own medical purposes or to designate someone to produce cannabis for them.

Individuals with medical cannabis are advised by Health Canada to keep the cannabis in the original packaging or keep the document that proves it is for medical purposes on them when carrying cannabis. Medical cannabis will either come in the form of the whole flower, ground cannabis or drops, oils or capsules.

Compassion club and dispensary cards will not be considered acceptable medical documentation.”