Guest Services / FAQ
For ticketing-related questions, please call TicketLeader at 604-252-3700 or email email@example.com
On site? Visit the Guest Services information booth just inside the gates.
Fright Nights is recommended for people 13 years and older.
Bags larger than 8.5×11 inches (a standard piece of paper) are not permitted.
Rules for Haunted Houses
- If you mistreat the “scare-actors” you will be sent home. This is inclusive of touching the scare-actors.
- Food, drinks, bottles, recording/flash photography, flashlights or laser pens are not permitted in the houses.
- Avoid line jumping, use of foul language, and inappropriate behavior.
- Guests are not permitted to wear any costumes, cosplay outfits or costume makeup.
- The Void & Carn-Evil are not recommended for folks sensitive or allergic to scents.
- The touching of any props is not permitted.
Frequently Asked Questions
No, Rapid Pass cards can only be used for the night purchased, once per house and once per ride on five select rides (Atmosfear, Breakdance, Hellevator, Beast, and Sea-to-Sky Swinger).
Yes, the Rapid Pass card can only be used once per haunted house and once per ride on five select rides and only on the date the card was purchased for.
Costumes, cosplay attire, decorative masks and Face Paint of any kind are prohibited. You will be required to remove any costumes, cosplay or make up before being granted entry.
Yes, accessible washrooms are provided at the north end of the midway games line location only. See map.
Yes, this washroom is located southwest of the Enterprise ride / across from the Fear haunted house. See map.
Fright Nights is a smoke-free environment, however, smoking is permitted only in the designated smoking area located across from the Hellevator.
Restrooms with baby change tables are located at the north/west side of Triple O’s restaurant and the north end of the midway games line near I Scream U Scream. Note: this event is not recommended for children under the age of 13.
Playland is a cashless operation, but you can buy gift cards at Guest Services that can be used for food, beverage and games.
The best way to find an item lost at the Fright Nights is to visit Lost & Found, which is located at Guest Services. If you are not able to visit Lost & Found in person, you can call the Lost & Found Hotline at 604-251-7717 or email firstname.lastname@example.org.
Cameras and/or video cameras are permitted in open spaces except for professional cameras and cameras with detachable lenses. The use of selfie sticks is not permitted in the park and are prohibited from use on all rides. NOTE: Cameras and/or video cameras are not permitted on rides, inside attractions or inside haunted houses.
No outside food or beverage is permitted.
Animals are not allowed inside Fright Nights with the exception of registered service animals for guests with disabilities.
Credit Cards (including Visa, MasterCard, American Express) and INTERAC are accepted for admission, games, and food and beverage outlets.
Fright Nights is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for the Fright Nights.
It is an important part of the Fright Nights experience that the Parks are family-friendly. In that spirit, we ask you to use your discretion and common sense regarding your attire in Fright Nights. Attire that is not appropriate for Fright Nights (and which may result in refusal of admittance) includes, but is not limited to: Clothing generally considered offensive. Clothing with inappropriate words, phrases and/or graphics. For your safety, shirts and shoes must be worn at all times, including entering and leaving Fright Nights.
All Rides and/or Attractions have height restrictions to ensure Guest Safety. Typical safety restrictions include height restrictions, health and safety advisories and accessibility guidelines. These restrictions and advisories are listed at individual rides and/or attractions or are available at Guest Services. Line cuts will occur to ensure guests in the queue can enjoy the ride, house or attraction prior to park closure.
Fright Nights partners with the Access2 program for both financial and attraction accessibility. Access2 card holders will receive one complimentary admission for their attendant/caregiver to Fright Nights. The card holder pays the admittance rate for entrance based the standard gate rates for the day they are visiting. Once inside the park, please come to Guest Services. We will give the Access2 holder a Ride Accessibility wristband that allows them and one attendant/caregiver expedited line access to the haunted houses and rides. For rides this access is through the exit gate and for haunted houses it is through the Rapid Pass line. Please ensure you show the attendant the wristband to avoid any confusion. The guest must have the Access2 card. Other cards or forms of documentation will not be accepted. Access2 tickets must be purchased on site and holders will be required to show their Access2 card. For more information in obtaining your Access2 card please visit: https://access2card.ca/
Stroller and wheelchair rentals are available at KC’s Shoppe and are available on a first come first serve basis.
Fright Nights does not offer in-park paging. Please be sure to have a specific meeting place for your group. Guests may leave messages for one another at Guest Services.
If a child becomes separated from your group contact the nearest Fright Nights staff member, security officer or visit Guest Services for immediate assistance. NOTE: The PNE/Fright Nights has also developed a Lost Child Tagging Program to facilitate the location and reuniting of lost ones. Please register your child with Guest Services upon arrival.
To ensure the safety of our guests during inclement weather such as high winds, rain or lightening in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. Fright Nights does not issue rain cheques or refunds for ride or park closures.
You will save on tickets by purchasing in advance, online here: Buy Tickets
To provide Fright Nights guests, with the highest quality experience, attraction maintenance is occasionally necessary. The Flume will not be operational during Fright Nights. Please contact Guest Services at 604-252-3620 or the PNE rides page for operational updates. Line cuts will occur to ensure guests in the queue can enjoy the ride, house or attraction prior to park closure.
Historically, weekends are the busiest times at Fright Nights. If you have flexibility in your plans please consider visiting us on a weekday, when access to rides and/or attractions will likely be quicker. On Fridays and Saturdays, we recommend that you arrive early to maximize your frightening experience as these nights can be the busiest and may sellout.
Arriving earlier in the evening, or before we open, would be best. As the night progresses, our rides/attractions can have lines that are up to and exceeding 1.5 hour wait. The more busy we are (specifically weekends, holidays, and school professional-development days), the longer the wait times for rides/attractions. Additionally, our entrance line wait times can be up to 45 minutes from the time you join the line.
Fright Nights’ one-price admission plan includes access to 8 haunted houses, 15+ rides , live performances and roaming entertainment. You are not guaranteed you will experience all houses, rides and attractions. We recommend you go to your favorites first to ensure the experience.
As you approach the Guest screening tents, please be prepared for inspection of your personal items, including:
- Bags (e.g., purses, brief cases, tote bags, diaper bags, camera bags, backpacks, merchandise bags)
- Waist packs (i.e., fanny packs). Please remove for inspection prior to the Guest screening table.
- Coats and jackets
- Packages (e.g., sealed and unsealed boxes, wrapped gifts)
- Strollers (underneath strollers)
- Coolers/lunch boxes
- Canes and shoes
Items brought into the venue that are considered prohibited or that do not meet size specifications must be checked under the blue/white tent on the inside of the gates for $5. Luggage must be checked and stored under the blue/white tent on the inside of the gates for $10.
*Children under 12 are not subject to a search
Fright Nights management asks for your understanding and cooperation in ensuring the continued safety of guests and staff. Fright Nights reserves the right to inspect bags and purses upon request. The PNE has a no bag policy and is currently only allowing small bags and clear bags at our venues. Bags larger than 8.5×11 inches (a standard piece of paper) will not be allowed at the event. We recommend that you secure all unnecessary valuables in the trunk of your vehicle or store articles in the Fright Nights bag check.
For the safety and security of all of our guests the following items are prohibited:
- Pets (Service Animals are permitted and must be wearing an identifying assistive-companion vest) Certificated documentation must be presented if requested.
- Wagons, skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway™ Human Transporters
- Strollers larger than 36″ x 52″
- Suitcases, backpacks or similar bags with wheels
- Any trailer-like object that is pushed or towed by an ECV, wheelchair or stroller
- Note: Guests are not permitted to pull items behind them. Any item that requires a Guest to pull it behind them, including a stroller, is not permitted at Fright Nights.
- Guests are not permitted to bring substances that cause intoxication or impairment into Fright Nights– including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Smoking cannabis is prohibited inside Fright Nights.
- Folding chairs, with the exception of cane-chair and seat-walker mobility aid
- Glass containers, with the exception of baby food containers, medicine or small perfume bottles (under 4 oz)
- Water pistols, toy guns and replica weapons
- Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees)
- Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and nunchucks, stars and other martial arts equipment)
- Self-defense equipment (pepper spray, mace, stun guns)
- Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
- Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns)
- Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans)
- Professional cameras and recording equipment. (Reporters must make prior arrangements with PNE Media Relations.) Folding tripod stands that can fit inside a standard backpack are permitted.
- Propane BBQs
- Tarps and tents
- Selfie sticks and drones
- Extra-large umbrellas are not permitted.
- Bags larger than 8.5×11 inches (a standard piece of paper) are not permitted.
We encourage you to use alternate forms of transportation.
The entrance to Fright Nights is located on Hastings Street at Windermere Street, with-in walking distance of several bus stops. For more information about getting to Fright Nights via transit, including fares and schedules, please visit www.translink.bc.ca or call 604-953-3333.
There are bicycle racks located outside the Fright Nights main gate well as the corner of Hastings & Renfrew.
If walking to Fright Nights, as a courtesy to local residents, please enter and exit the grounds quietly and refrain from leaving litter in the streets.
If you choose to drive we encourage you to park in one of the PNE’s secure, well-lit lots. Lots are located at the corner of Windermere and Hastings across from the entrance to Fright Nights. Additional parking is available at gate 9 located off Bridgeway Street. Parking costs $15.00; We accept cash, credit and debit for parking payment. Click here for directions to the PNE.
Fright Nights is not recommended for children 12 & under, guest 65 and older, guests with sensitivity to strobe lighting, sensitivity to fog effects, guests with high blood pressure and pregnant women. Some haunted houses are not suitable for people suffering from vertigo.
No guest costumes, painted faces or event re-entry will be allowed.
Line cuts will occur prior to park closing. Line cuts can occur up to and exceeding 1.5 hours before the park closes. This process ensures that guests are not waiting for a ride/attraction that would close before you reached the front of the line. To ensure you don’t miss out on the iconic rides/houses, consider going to the busier attractions earlier on in the evening. A full list of ride/attraction closures is available at Guest Services as cuts occur.
We have a variety of many locations to choose from as follows; note not all locations will be available every evening.
Triple O’s Restaurant
The legendary taste of a White Spot burger is located steps away from the main gate of Playland! Triple O’s features mouth-watering made-to-order burger combos using high quality, fresh ingredients, served fast and with a smile! Don’t miss out on tasting Triple O’s Legendary Burger, rated by Globe and Mail newspaper as one of the 125 Best Things in Canada!
Buen Gusto Tacos & Totchos
This stand offers three different meat options on hard or soft tacos, as well as “totchos” – nacho toppings on tater tots! Located west of the Hellevator.
Tantalize your taste buds with mouth watering pizza choices, chicken and other tasty snacks. Located along Playland’s games line, Pizza Pizza is the perfect place to grab a meal, sit back and take in the midway magic!
Fundunkers Donut Shop
Fundunkers is home of the famous PNE Mini Donut! Savor the sweet taste of cinnamon and sugar-covered mini donuts along with a tasty assortment of specialty coffee blends. Mini donuts are a must have at Playland!
What the Fudge
Let your nose guide you right to What the Fudge, located south of the Hell’s Gate ride, in the heart of Playland! Bite into a delicious fudge apple, dipped fresh right in front of your eyes, or choose from over a dozen different flavors of fudge to enjoy! Take home a box of goodies for the entire family!
FAQ’s on Cannabis at the PNE
1. What is the PNE’s official policy on smoking recreational cannabis in the public park areas at Hastings Park?
Hastings Park/PNE is a non-smoking open space and in alignment with city wide public parks, guests are not permitted to smoke or vape tobacco or cannabis products while visiting our open park spaces.
2. What is the PNE’s official policy on guest use of recreational cannabis at events held at the PNE?
“Guests are not permitted to bring into PNE events, any substances that cause intoxication or impairment, including alcohol and cannabis. The only exceptions are with prescribed medication.”
3. What is the PNE’s official policy on medical cannabis for guests at the PNE?
“If a guest has legitimate medical documentation for their cannabis, the PNE acknowledges the guests right to possess and use medical cannabis and will allow entry. If the guest is also in possession of smoking paraphernalia such as rolling papers, pipe, and/or vaporizer they must be informed that smoking cannabis is prohibited in any public spaces at Hastings Park and within all PNE events. The guest will not be asked to dispose of medical cannabis before being allowed entrance into our site.
Guests may only use medical cannabis in the form of oils and capsules on our site.
While “in-and-outs” are generally prohibited for most events, where a guest requests an accommodation to leave a PNE event for the purposes of using medical cannabis and return, the appropriate Event Manager, Duty Manager or Public Safety Manager will make the necessary arrangements. The guest must have verifiable Health Canada documentation in order to have an “in-and-out” arrangement authorized. Compassion club and dispensary cards will not be considered acceptable medical documentation.”
4. What is considered “legitimate” documentation for medical cannabis?
Proof that the cannabis is for medical purposes will either be:
- On the label on the packaging of the cannabis.
- On a separate document that would have accompanied the person’s shipment of cannabis from the licensed producer.
- On a document that proves the individual is registered with Health Canada to produce a limited amount of cannabis for their own medical purposes or to designate someone to produce cannabis for them.
Individuals with medical cannabis are advised by Health Canada to keep the cannabis in the original packaging or keep the document that proves it is for medical purposes on them when carrying cannabis. Medical cannabis will either come in the form of the whole flower, ground cannabis or drops, oils or capsules.
Compassion club and dispensary cards will not be considered acceptable medical documentation.